IT Worlkplace Product Lead

In Belgium, AXA is market leader in non-life insurance. We have more than 3,000 enthusiastic employees whose aim is to move from payer to partner for our 3 million clients.

Our employees are our greatest asset. Therefore, a pleasant and modern working atmosphere is crucial to us. Together we seek to foster a diverse and inclusive culture where thoughts and ideas are valued, respected and appreciated.

With every step we take, we keep our values in mind: Customer First, Integrity, Courage and One AXA.

At AXA Belgium, the mission of the Digital Workplace team is to deliver great Workplace Experience for every AXA Employee, from everywhere, with reliable processes and performant, secure and easy to access Workplace solutions.

The IT Workplace team aims to deliver, support, and make evolve the full range of digital Workplace & Microsoft 365 solutions used by the AXA Belgium Employees. The Workplace team works in close collaboration with IT & Business teams to ensure the best quality of service and align with their needs.

The activities delivered are covering: Physical and virtual workstations, Software packaging and licensing, Workforce Collaboration solutions (Office 365, Meeting Rooms…), Office Printing, Telephony Services and Secure Data Exchange.

We are currently seeking to reinforce the team by appointing an IT Workplace Product Lead.

Your responsibilities as IT Workplace Product Lead:

• Monitor and measure the service delivery, service quality, performance and the agreed service levels of the Digital Workplace Services, and report on key metrics and KPIs.
• Ensure that policies, processes, procedures, and documentation are in place to support the service delivery.
• Establish and maintain positive relationships with end users, and ensure their needs and expectations are met and exceeded.
• Assess and lead operational improvements between internal (near shore team) and external stakeholders (AXA Group Operations, Suppliers,…)
• Establish and maintain strong, strategic relationships and governance for the Digital Workplace to assure stable and cost-efficient services
• Influence the delivery roadmap and ensure proper documentation and planification of the features to be implemented.
• Actively participate in the feature / product team backlog and makes sure it's aligned with the IT strategy and provided roadmap.
• As team lead, co-create plans (per Delivery Iteration / Sprint) and estimate size & complexity of work.
• Contribute to Quality of Service (QoS) and Security initiatives to improve the overall Workplace services reliability and security.
• Identify areas of improvement and take the lead in identifying and implementing structural solutions.
• Management of a team of 5 FTE's and of budgets related to the activities in your scope.
• Managing and coordinating requests for resources (may include people, environments, hardware, and software licences.)
• Collaborate with the Security, Architecture and Data office teams to ensure that their guidelines are enforced.
• Ensure proper communication of identified risks to higher Management.

• Customer oriented, with excellent communication skills, capable to defend your ideas, but open to listen to others as well.
• Demonstrated skill in prioritizing and completing assignments
• Attention to detail and quality.
• Problem solving orientation.
• Ability to work under pressure and handle multiple tasks and deadlines.
• Strong passion and desire for learning and exploring the latest innovations and developments in technology and the market.
• Like to question current processes and propose alternatives a response.
• Dare to challenge based on value, dare to take risks, dare to take commitments.
• You are a role model and promote cultural change inside the team: empowerment, learning / growth culture.
• An Agile mindset, carry it out via behaviour and take full benefit of it
• You have a good understanding of Workplace tools / environments.
• Positive mindset & team player
• Very good knowledge of English (knowledge of French or Dutch is an asset)

Your skills:

• Bachelor's degree in computer science, Business, IT or other related field or equivalent training
• Minimum of 10 years of industry experience in IT services
• Knowledge of Digital workplace technologies
• Extensive written and oral communication skills (English)
• Good knowledge of MS Windows platforms' administration
• Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, Software packaging & distribution, Security, Service Desk, Onsite Support)

• Customer oriented, with excellent communication skills, capable to defend your ideas, but open to listen to others as well.
• Demonstrated skill in prioritizing and completing assignments
• Attention to detail and quality.
• Problem solving orientation.
• Ability to work under pressure and handle multiple tasks and deadlines.
• Strong passion and desire for learning and exploring the latest innovations and developments in technology and the market.
• Like to question current processes and propose alternatives a response.
• Dare to challenge based on value, dare to take risks, dare to take commitments.
• You are a role model and promote cultural change inside the team: empowerment, learning / growth culture.
• An Agile mindset, carry it out via behaviour and take full benefit of it
• You have a good understanding of Workplace tools / environments.
• Positive mindset & team player
• Very good knowledge of English (knowledge of French or Dutch is an asset)

Your skills:

• Bachelor's degree in computer science, Business, IT or other related field or equivalent training
• Minimum of 10 years of industry experience in IT services
• Knowledge of Digital workplace technologies
• Extensive written and oral communication skills (English)
• Good knowledge of MS Windows platforms' administration
• Experience with identifying & investigating reoccurring issues and working with responsible support groups on addressing them (e.g. Network, Software packaging & distribution, Security, Service Desk, Onsite Support)

A nice reward for your hard work

An attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers.

The benefits of working at an insurance company

From group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products.

A job that respects your personal life and dreams

With 35 days off per year to recharge, home working options, sports facilities and professional training to make sure you stay in shape mentally, physically and professionally!

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