Strategy & Planning, Sr Manager

*** Please note this role is also available in London and Bangalore***

Our GSRC team is looking for a Global Strategy & Planning, Sr. Manager who will be responsible for leading our overall GSRC planning process (OP & 3YP) along with the end to end integration with the overall existing Operational Risk Compliance (ORC) process that the ORC PMO leads. The role will also be responsible for the definition and execution/governance of the service management process to be used to intake work request from our stakeholders along with the definition of Service Level Agreement (SLA) for transparent and effective engagement & delivery with the Amazon programs that we support.

This Sr. leader will be leading our overall GSRC project portfolio, ensuring that we optimize our capacity for best return to our Customers and Amazon business teams across our different objectives (quality, cost and experience primarily) and we consistently deliver on our committed goals. Finally, this role will be managing the overall GSRC dependencies and priorities that we have with other Amazon teams (e.g. Tech PSE, COSS) and required for the delivery of our projects and goals.

• Lead the GSRC long-range and operating planning processes, aligned with the established Amazon planning cycles globally, in partnership with the ORC PMO.
• Lead critical reporting and review mechanisms to assess progress on operating plans, goals and key programs & projects.
• Lead regular GSRC program/project portfolio review to ensure consistent delivery on goals, risk identified and mitigated, timely resolutions of issues with timely escalation, optimizing capacity for optimal output.
• Define and own the execution & governance of the service management process to be used to intake work request from our stakeholders (including SLA).
• Own the planning and delivery of selected strategic projects from concept to launch – focused on cross functional & global strategic projects.

About the team
Amazon strives to be the world's most customer-concentric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The mission of our Amazon Global Solutions & Risk Compliance (GSRC) team is to provide services through people, processes and technology to protect our customers, partners, and associates from unsafe products or processes, enabling safe, compliant, and efficient operations and supply chains cost effectively.

We deliver on our mission through a network of 13 sites located across Americas, Asia and Europe with 3500+ employees globally.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

BASIC QUALIFICATIONS

• Bachelor's degree with relevant experience in business, strategy, planning, program management
• Experience leading large projects in a matrixed organization with multiple stake holders or in a high-growth environment.
• Experience in program or project management including analytics, delivering cross functional projects, working cross functionally with tech and non-tech teams.
• Experience in people management & development.
• Excellent writing skills, and proven ability to synthesize complex ideas into well-constructed documents.
  

PREFERRED QUALIFICATIONS

• Financial expertise and Business Acumen.
• Experience in Management Consulting or in-house strategy roles in large corporation is preferred.
• Experience with Lean Six Sigma preferred.
• Exposure to Technology/Media/Telecom industries is an advantage.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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