Senior Programme Manager, EU Operations Concessions

Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you'll continuously be scoping out new solutions. You'll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

The role can be based in: LUX (Luxembourg), LHR (London), LIN (Milan), MUC (Munich) or MAD (Madrid), CDG (Paris).

• Set up, own and drive the strategy for end-to-end Concession in EU
• Create innovative solutions using data and research to address wider challenges in your organisation
• Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
• Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
• Enhance operational performance on every programme in partnership with your stakeholders

A day in the life

As Senior Programme Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You'll use strategic thinking to define and implement an efficient project plan.

Senior Programme Managers have significant responsibilities, and you'll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team

EU Operations Concessions is overseeing end-to-end Operations Controllable Concessions, Undeliverables and Unreturned for EU Amazon Fulfillment network. The team runs EU-wide initiatives, which aim for Customer Experience improvement by recognizing, analyzing and fixing operational defects in First Mile (Fulfillment Centers), Middle Mile (Amazon Transporation Services), and Last Mile (Carriers and Amazon Logistics).

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Basic Qualifications

• A degree
• Relevant experience communicating with and influencing a range of different stakeholders including senior management
• Relevant experience in managing large-scale programmes or projects
• Advanced proficiency in verbal and written English

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
• Advanced or master's degree
• Lean, Six Sigma, Kaizen, Prince2 certifications, or any other project management certification
• Relevant experience working in a supply chain, logistics, or operations environment
• Experience in conceptualising and implementing operational or supply-chain management improvements

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