Functie

As a Customer Care Engineer, you are responsible for handling all incoming complaints . In concrete terms, this means: you log the customer's complaint and make an initial analysis of the complaint based on the information obtained. You also make an estimate of the actions to be taken in order to help the customer as soon as possible.

You coordinate - wherever necessary – colleagues; these are the problem owners and/or colleagues in the related departments (Service, Back-office, Quality, R&D…).

Of crucial importance is excellent communication internally and externally (customers).

An in-depth investigation to determine the cause may be necessary. Depending on the importance of the claim, it will be performed through damage analyses, materials research, 3D simulations, calculations, etc. Additional coordination of external experts may be required.

Finally, you will put forward a solution report and recommendations as a basis for actions that will avoid an issue's recurrence in the future.

Jouw profiel

Your profile

• Do you have a master's degree in Engineering or Science and have you already had some relevant work experience?

• Are you someone who likes to get stuck in a problem and can come to a goal-oriented solution ?

• Are you solution-oriented and have smooth communication skills , even under challenging circumstances?

• Do you speak and write fluent English and Dutch or are you willing to learn Dutch? (Additional language skills such as French, German and/or Spanish is an advantage but not mandatory)

• Are you a true team player ?

• Are you accurate, dynamic, stress-resistant and customer-oriented ?

• Technische problemen en vereisten van de klant analyseren
• Klanten informeren over de opgemerkte technische problemen, aan te brengen wijzigingen en uit te voeren herstellingen
• De tussenkomsten van de teams en de bijstand aan klanten organiseren en controleren
• Domein: Mechanica
• Complexe technische problemen overmaken aan specialisten (studies, onderzoek, onderhoud, ...)
• Databanken met vragen, antwoorden, kennis en technische oplossingen uit het verleden actualiseren
• Technisch opvolgen van de producten en hun ontwikkeling bij de klanten
• De oplossingen en technische aanbevelingen bepalen en aan de klanten meedelen
• Technische documentatie opstellen en ter beschikking van de klanten stellen
• Een ondersteunende dienst superviseren

Aanbod

What’s in it for you?

At Sumitomo Drive Technologies EMEIA, we look for colleagues who share our passion for technology . Whether you work in engineering, sales, production or one of the support departments, it's in our DNA to put our customers first and provide them with solutions that make a difference . We are convinced that diversity makes us stronger. It doesn't matter who you are or where you come from, it's your talent and attitude that make the difference.

You will join an experienced team in a great and international working environment where there is a family atmosphere . In addition, we offer you a full-time contract of indefinite duration with, in addition to a gross salary, attractive benefits (meal vouchers, group and hospitalisation insurance, 18 ADV days, bicycle leasing plan, flexible working hours, etc....).

Solliciteren

Stefanie Den Haene
03 450 12 82
hit.hredegem@shi-g.com